נשלח: 03 דצמבר 2008, 23:52
DISH Networks אחת מספקיות הטלויזיה בלווין הגדולות באמריקה משדרגת באמצעות פתרונות התוכנה של אמדוקס הישראלית את יעילות תהליך התיקון של ממירים דיגיטלים. אמדוקס גם תספק את התמיכה והאחזקה השוטפת למוצר.
ST. LOUIS, Dec. 2 /PRNewswire-FirstCall/ -- Amdocs [DOX], the leading provider of customer experience systems, today announced that DISH Network Corporation [DISH], one of the largest providers of satellite television in the U.S., has upgraded to a new version of the Amdocs Logistics product to drive efficiencies in the repair process of digital media receivers. The upgrade was delivered by a joint team from DISH Network and Amdocs; Amdocs will provide ongoing product support and maintenance.
Part of the Amdocs CES customer management offering, the new version of Amdocs Logistics is enabling DISH Network to improve logging and resolution of service calls related to its receivers and other customer-premise equipment, and to manage equipment repair processes more effectively. In addition to achieving cost savings, Amdocs is helping DISH Network deliver better service to its growing base of nearly 14 million customers.
About Amdocs Customer Experience Systems (CES)
Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience--personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs' unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit http://www.amdocs.com/Site/Vision/CES/SOD.htm for more information.
ST. LOUIS, Dec. 2 /PRNewswire-FirstCall/ -- Amdocs [DOX], the leading provider of customer experience systems, today announced that DISH Network Corporation [DISH], one of the largest providers of satellite television in the U.S., has upgraded to a new version of the Amdocs Logistics product to drive efficiencies in the repair process of digital media receivers. The upgrade was delivered by a joint team from DISH Network and Amdocs; Amdocs will provide ongoing product support and maintenance.
Part of the Amdocs CES customer management offering, the new version of Amdocs Logistics is enabling DISH Network to improve logging and resolution of service calls related to its receivers and other customer-premise equipment, and to manage equipment repair processes more effectively. In addition to achieving cost savings, Amdocs is helping DISH Network deliver better service to its growing base of nearly 14 million customers.
About Amdocs Customer Experience Systems (CES)
Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience--personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs' unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit http://www.amdocs.com/Site/Vision/CES/SOD.htm for more information.